Ketul Poshia stiffens his posture in his chair. He flashes a smile that seems to come far too easily to him. And then Poshia, a customer-service representative with Amazon's Mayday video ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...

WASHINGTON — The acting director of the National Park Service believes 2025 was a “kick-ass year.” Advocates for what polls say is the most popular federal agency might use the same term, but with a ...

Mr. Edmundson is a professor at the University of Virginia and the author, most recently, of “The Age of Guilt: The Super-Ego in the Online World.” Most of my students at the University of Virginia ...

As we grow older, family relationships can take on new complexities, making open and honest communication more important than ever. This seminar is designed specifically for seniors who want to ...

When someone's face gets red and voices start rising, these scientifically-backed phrases can transform explosive arguments into productive conversations—and they've saved more relationships than ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

BRATTLEBORO — Town officials are preparing for a discussion on how they handle removal of encampments. "This is a chance for us to look at how our current approach is working and how it's affecting ...