Abstract: This paper presents a multi-objective control strategy for a four-port solid-state transformer (SST) interfacing photovoltaic (PV) system, battery energy storage (BESS), utility grid, and a ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

Jurors continue weighing the fate of nine defendants accused in an attack at an Alvarado detention center after prosecutors mistakenly sent wrong video evidence. Trump to release oil reserves. Here's ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...

CADILLAC— The Salvation Army’s drop-in center in Cadillac reopened Monday following a nearly two-month closure caused by safety and security concerns. The facility, which serves as a daytime warming ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

A group of Senate Democrats on Tuesday called for public hearings on the Trump administration’s Iran operation. Senate Minority Leader Chuck Schumer (D-N.Y.), alongside Sens. Jack Reed (D-R.I.) and ...

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

Add Yahoo as a preferred source to see more of our stories on Google. This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter ...

The FCC is reviewing the use of foreign call centers by U.S. telecom firms, with plans to enforce proficiency in American Standard English and disclose call center locations. Concerns over ...

The FCC is considering new rules on the use of foreign call centers by U.S. telecom companies. Potential requirements include American Standard English proficiency for foreign customer service workers ...