Microsoft’s Jeff Hollan discusses what separates true AI agents from chat interfaces and which agent strategies will succeed over the next 12 to 24 months.

Washington Commanders GM Adam Peters targets Tyler Linderbaum, Connor McGovern, and Cade Mays to replace center Tyler Biadasz for the 2026 NFL season. Washington Commanders general manager should be ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

The Chicago Bears were dealt a shocking blow when center Drew Dalman informed them he's retiring from the NFL after five seasons, leaving a massive hole along their rebuilt offensive line. While left ...

Will Netflix be picking up the show’s fourth season for production? Read on to find out more about what might happen in season 4 and other details. Netflix’s The Night Agent has been one of the ...

An AI agent on T-Mobile's network can translate between languages as you and the other person talk. And you don't need special phone hardware to do it. Jeff Carlson writes about mobile technology for ...