OpenAI upgrades Codex to automate your workflows - and compete better with Claude Code

Codex's new plugins push it beyond coding and position it to challenge Claude Code's growing lead among developers.
CMS Wire

Medallia Report Finds the Customer Experience Gap Is Getting Worse

A stark disconnect between brand confidence and consumer reality defines the current state of customer experience. Medallia released its 2026 State of Customer Experience Report on March 5, revealing ...
KHON2

VistaXM Launches CX-as-a-Service, Redefining How Companies Deliver Customer Experience

Cheaper: By eliminating software purchases, internal CX roles, consultants, and implementation projects, CXaaS reduces CX operating costs by 50-80% for most mid-market companies. The result is a model ...
The Topeka Capital-Journal

The Daniel Group Expands CX Institute, Adds Text Messaging, and Opens Registration for 2026 CX Conference

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...