Wide-scale NHS cuts have 'disproportionately' affected staff supporting children with special educational needs ...

How AI agents and human teams work together in modern CX. Over the last few years, customer service automation has gone from a nice-to-have experiment to a core part of enterprise customer experience ...

Microsoft's July 14 Patch Tuesday delivered something more significant than the usual batch of security fixes: a quiet rewriting of how Windows negotiates encrypted connections. The update ships ...

As the MDGs era comes to a conclusion with the end of the year, 2016 ushers in the official launch of the bold and transformative 2030 Agenda for Sustainable Development adopted by world leaders last ...

Hundreds of thousands of homes will be able to claim £9,000 heat pump grant from next week Hundreds of thousands of homes using heating oil across England and Wales will be able to claim a £9,000 ...