Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Back in my early 20s, I used to joke that I’d know I was finally a real adult when I graduated off my family’s phone plan.

What does “great” AI actually look like in the service lane? Many dealers are still figuring that out. It’s not ...

Long before Angelo Pizzo penned the scripts for two of America’s most iconic sports movies, he and his father would make the ...

According to the government’s version of events, 43-year-old Christopher Southerland was working in 2023 as a sysadmin for ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

As executor of my father’s will, I jumped into the inevitable logistics with my wife’s help: closing his home in Florida, ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

A contact form is often the first real interaction between your brand and a potential customer. Done well, it builds trust ...

This is “bigger” than the ChatGPT moment, Lieberman wrote to me. “But Pandora’s Box hasn’t been opened for the rest of the ...

AI will crush unprepared businesses in 2026. Use these 5 ChatGPT prompts to protect your company, build your brand, and stay ...