Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Khoros today launched Iris AI, a social media management and brand care platform that unifies social listening, publishing, engagement, and analytics into a single intelligent system. Named for the ...

Customers who never complain are often the most dangerous, quietly leaving without warning and driving hidden churn.

Most customer service representatives are on the lookout for positions offering hours that fit their needs, Verint found.

The third superpower moves from isolated agents to systems that navigate the multiparty reality of your business.

The true cost of a broken CX extends far beyond a single transaction. It compounds over time, affecting revenue, operational ...

New Solution Helps Enterprises and Brands Identify Exposure Across Four Critical Risk Domains Before Failures Go Live AUSTIN, TX – APRIL 16, 2026 – Testlio, a leading AI-powered crowdsourced testing ...

Canada's banks were told to stop calling their internal complaint office an ombudsman — they changed the sign but kept the ...

Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.

In reaching that conclusion, Kroll assessed the full underlying value of NSR security on a controlling interest basis to be in the range of $2.72 to $2.86 per security. As of today, the Independent ...

In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...

Equity Bancshares, Inc. (NYSE:EQBK) Q1 2026 Earnings Call Transcript April 15, 2026 Operator: Good morning. My name is Audra, ...