Kaiser nurses say technology is making their jobs — and patient care — worse

Kaiser Permanente nurses who answer advice and triage calls say their duty of care for patients is being increasingly ...

Clarity Launches AI Agent QA to Score Every Customer Service Conversation Automatically

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

AI didn’t invent fraud

Generative AI has transformed once-specialized attacks into assembly-line operations, including account takeovers (stealing ...
JD Supra

Defeating the CIPA Call-Recording Wave: Strategic Lessons from Guerra v. Papa John’s

For privacy litigators and in-house counsel defending consumer class actions in California, the California Invasion of Privacy Act (CIPA) has ...

Stop treating ‘accountability’ like a dirty word

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about accountability like they were land mines. Not because they didn’t care, ...
The Conversation

From Belfast to Washington, a familiar script of the ‘dangerous migrant’ has emerged

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people to see not just an individual crime but a broader story about perceived ...
Government Executive

DOD's CIO says it's time to rethink the Pentagon's technology playbook

Kirsten Davies said her office is shifting away from its traditional role as a backend policy shop to become a ...
Tech Times

IBM Bob Adds Multi-Agent AI and Cost Controls as Token Bills Become Boardroom Issue

IBM Bob multi-agent AI platform gains Bobalytics cost analytics and isolated subagents on July 9, one day after Microsoft ...

The GitHub Actions Attack Pattern Your CI Security Scanners Miss

ActiveState explains how GitHub Actions attack chains can evade traditional CI security scanners, why passing a scan doesn't ...
Nextgov

Seizing the digital advantage at DOD

Defense Department CIO Kirsten Davies said her office is shifting away from its traditional role as a backend policy shop to ...
Defense One

'Shifting gears away from being just a policy shop': Q&A with the Pentagon CIO

Pentagon CIO Kirsten Davies recently spoke with Nextgov/FCW about her efforts to update IT acquisition and move beyond policy ...

Four days to make victims fall in love: How global scammers use US tech to fleece people

He had four days to make each victim fall in love. And there were a lot of victims. Online, Safeer Mohammed Koorimannil, who was trafficked to a scam center in Myanmar, impersonated a 28-year-old ...