When an agent has access to your email, CRM and financial systems, a compromised agent can transfer funds, delete records or exfiltrate information while appearing to operate normally. Agentic systems ...

AI demands machine identities, zero-trust controls and stronger governance, as autonomous systems reshape security, ...

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

An AI agent is software that can plan, decide, and take actions across tools. Instead of only answering questions, it can open tickets, update a CRM, request ...

I’ll be honest, even for someone who nerds out about this stuff for a living, the pace of AI can be exhausting. Just as we’re ...

When enterprise commerce organizations lose market share, or their innovation velocity drops, there’s no shortage of suspects to blame: too few ideas from the ...

Artificial intelligence (AI) is emerging as a visual CRM asset that goes beyond static data files. It is a dynamic asset that manages the relationship between the seller’s inventory and the customer’s ...

Anthropic is making its boldest enterprise push yet with Claude Cowork, rolling out private plug-in marketplaces, deep integrations, and AI agent tools that are reshaping corporate adoption and ...

In 2026, the teams that win prioritise signal depth, operational integration, and contextual engagement over raw contact volume.

Unlike read-only data feeds, the Merchant Management API is write-capable. Partners can view data as well as update it directly, from pricing profiles to, where permitted and validated, funding ...