Queueing theory provides a robust mathematical framework for analysing waiting lines, a critical aspect across sectors ranging from telecommunications and healthcare to manufacturing and ...

You've probably already noticed the difference between the way people line up at McDonald's and the way they line up at Starbucks. At McDonald's, a single employee handles your entire order. Even if ...

A Wetherspoons pub that made customers queue in line for a pint has scrapped the rule after complaints. The chain trialled a single-file queueing system at its Surrey Docks pub in Rotherhithe, ...