Inside the dispatch center, every call is tracked and prioritized through a system known as Computer-Aided Dispatch, or CAD. “If it's a higher priority call, we can see who needs to go to that call, ...

An outage in the city’s computer-aided emergency dispatch system snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly ...

LANSING, Mich. (WLNS) — The U.S. Department of Agriculture’s rural development office (USDA) has granted Livingston County emergency dispatch $495,000 in funding to purchase a computer-aided dispatch ...

The voices on the other end of a 911 call are being recognized this week as part of National Public Safety Telecommunicators ...

For the second time in just over a month, the Los Angeles County Sheriff’s Department’s computer dispatch system crashed on Wednesday evening, rendering patrol car computers unusable and forcing ...