There is not yet a standard definition for a contact center “universal agent.” To some, a universal agent is one who can handle both inbound and outbound interactions; to others, it is one who can ...

Top 6 desktop as a service (DaaS) providers: Amazon, Citrix and more Your email has been sent Desktop as a service adoption lags behind on-premise VDI, but the popularity of cloud-hosted desktops is ...

LinkedIn is today launching its official desktop application for Windows 10, allowing the Microsoft-owned professional social networking service to be more deeply integrated into the operating system ...

Many of us use browser tabs to run our most frequented apps: media players, instant messengers, office suites, and more. But while this often means we can take our favorite services anywhere without ...