The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino’s Pizza, ...
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. It's no secret that live chat software is a powerful tool for ...
Colm is the editor of MarketingTech, with a mission to bring the most important developments in technology to both businesses and consumers. Technology is not only changing the way that brands ...
Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...
Even if they haven’t changed the world in the way some hyped, chatbots have become a compelling way for news organizations to experiment with telling familiar stories in a new format. Some big ...
WASHINGTON D.C. (KVOA) — The Internal Revenue Service Thursday announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling ...
Smart customer service chatbots are cool. But there’s a reason companies like Amazon are ditching them in favor of a new generation of rules-based chatbots. Learn more about these easy-to-implement ...