As AI reshapes work in 2026 organizations redesign systems faster than the human experience can adapt, creating a growing gap ...

Ask any executive what keeps them up at night and chances are that flexible work ranks right up near the top. Leaders know that flexible work is a competitive advantage when it comes to attracting and ...

Our 31st annual report finds that leading companies prioritize upskilling and retention strategies as IT expands its impact and influence across the business. What makes a company a great place to ...

Early in 2005, Verizon Communications Inc. revamped the back-end system its call center representatives needed to access to qualify customers for DSL service, changing all the interfaces and databases ...

Remote work works. That was a key lesson from 2020 after millions of office workers were sent home and instructed to work remotely. Leaders were pleasantly surprised to discover that employees were ...

To overcome its SOA roadblocks, Verizon had to build an entire SOA operational infrastructure virtually from scratch — and it has the patents to prove it. “As a technology, Web services are great, but ...