Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

|~|Smith,-Peet200.gif|~|Peet Smith, a specialist in consulting and training on IT governance at Seven Seas Computers.|~|Middle East companies implementing ITIL practices should be looking at how ...