Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Grocery store workers do everything from stocking shelves to handling cash. The majority of grocery store workers must deal with customers no matter their job function, and this can be challenging, ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Opinions expressed by Entrepreneur contributors are their own. On a recent Thursday evening, I tried out a new San Francisco restaurant serving California cuisine. A diner at a nearby table was not ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

Try to put yourself in their shoes. That’s one of the tips Keely Humphrey, training coordinator for the City of Newport News’ Waterworks, offers to those who work with the public in customer service.