Facebook may be the most popular Web site in America, but its customer satisfaction score is in the dumps. In fact, Facebook’s customer satisfaction rating is below IRS e-file and in the same ballpark ...

PORTLAND, Ore. (KOIN) — An Oregon couple got scammed out of a life-changing amount of money after attempting to call a customer service line for help logging back into Facebook. The victims, who asked ...

Are you frustrated with Facebook? You’re not alone. The massive site that has more than 1 billion users worldwide scored the lowest in customer satisfaction among social media sites according to a new ...

If you ever found yourself in need of customer support for Facebook, how would you go about finding it? If you're like tens of thousands of other people, you might do a quick Google search to locate ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

Say you got kicked off Facebook and need to get back on — to talk to friends or run your small business. A Google search for "Facebook Customer Service" can lead to a surprise. A bad one. Imagine that ...

Some users say that a fraudulent phone number was the first thing they saw when googling the phrase "Facebook customer service". As originally reported by NPR, the person on the end of that phone call ...

is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a decade. Facebook announced a wider availability of its new Customer Chat service today, ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...