No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

‘We view it as a good thing for customers,’ Boston-based IBM partner Ironside Group’s CEO Tim Kreytak tells CRN in an interview. ‘IBM is a big place. It’s a way to have a concierge and a way to get to ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

How do you sell a solution to a perceived problem? How do you convince an organizational leader that you have the product that they need to grow the business and make them a hero in the story? That’s ...

CRN reviewed dozens of LinkedIn posts from recently laid off Red Hat employees. Here’s what they have to say about being part of the nearly 800 Red Hatters being let go. Red Hat is laying off nearly ...

Interested in tech products but can’t stand the idea of coding? Want to constantly harness your interpersonal skills while helping clients tackle tough problems? If you answered ‘yes,’ customer ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

It is true that a great many industries and businesses have suffered tremendous hardship during the pandemic to date. Others have done very well. The SaaS industry largely saw a massive surge in ...

ExchangeWire PressBox – Jan. 22, 2025 -- Impact Plus, a global pioneer in providing advertisers with solutions to evaluate and reduce the environmental impact of their online ads, today (January 22nd, ...