Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

According to Capterra’s 2024 Customer Service Technology Survey of customer service professionals, 61% say that AI-enabled software has positively impacted customers overall but 44% say customer trust ...

SINGAPORE, SG - March 18, 2026 - PRESSADVANTAGE - Voiso, a global provider of contact center software, has been ...

YC-backed 14.ai enters the market with an “agents agency” that fully operates customer service end to end SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention during ...