Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

— -- "Just get rid of them!" Face it, when confronted by a customer with a complaint, all you really want to do is make them go away, isn't it? After all, who wants someone in your face, telling ...

Dealing with picky customers can test employees’ patience. This employee used to work at a convenience store where she sometimes served food to customers. Even though she carefully prepares food, one ...

Here’s something most small business owners have probably never considered: Customer complaints don’t have to be considered a problem. In fact, they can be a tremendous source of goodwill and business ...

Airbnb's CEO announced several initiatives in place as a response to customers complaints about rising costs of the service.

Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...