When ComEd bungled the launch of a new computer billing system in February, it left millions of customers unable to see their balances or pay online for more than a week before it was ostensibly ...

Los Angeles Department of Water and Power customers have filed two class-action lawsuits claiming they were overcharged by the DWP’s troubled computer billing system. Together, the lawsuits, which ...

PORTLAND, Ore. — More than 1,000 Portland General Electric customers are facing huge bills after a mistake by the power company. Last year, PGE upgraded it’s computer billing system, and that led to ...

An Ohio computer-billing system has denied payments to healthcare providers and pharmacies that serve Medicaid recipients due to a technological glitch, according to a Columbus Dispatch report. After ...

The Illinois Commerce Commission sliced $25.4 million from ComEd’s $268.5 million rate reconciliation request Thursday, holding down increases customers will pay for electricity delivery next year as ...

An ancient computer billing system and a lack of proper procedures have hindered the New Orleans Sewerage & Water Board’s ability to collect from its customers in a timely fashion, creating a ...

Seattle’s new billing system for utilities, already afflicted by delays and cost overruns, launched Monday morning with a data flaw that sent 3,041 customers a link to other customers’ bills, ...

Maine will outsource management of the MaineCare computer billing system to a Pennsylvania company, costing about 100 state jobs, according to the Associated Press. The state is expected to complete ...

When you set up a business, one of your first tasks is deciding how to collect money from your customers. Customers might pay you with cash, credit cards or, if you offer it, an installment plan.