Account managers have long been seen as essential. But in many cases, they’re unintentionally creating friction instead of ...

In the creative industry (think marketing, advertising, branding, and PR agencies, among others), two key roles often shape the outcome of a project: the account manager and the project manager.

In the last few decades, with the spread of globalization, many companies expanded their businesses to operate globally at either the supply side or demand side—or both. Take the example of Jane, an ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Are you eyeing a promotion within your current organization or ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...